Reference

How cumi22 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your wallet activity secure.

Account data kept secureDANA, OVO, GoPay transaction privacyYour right to access or delete dataNo data sold to third partiesIndonesia-applicable data handling

Explore the Lobby Read FAQ

Data We Collect and Why We Use It

cumi22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, email address, date of birth and contact number. When you fund your account through DANA, OVO or GoPay, we record the transaction reference and wallet identifier tied to that deposit or withdrawal. We do not

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store your full e-wallet PIN or password at any point. Device data — your browser type, IP address and session timestamps — is logged automatically to detect unusual login attempts and protect your account from unauthorised access. We may share data with payment processors and identity
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verification services where required to complete a transaction or meet legal obligations. We do not sell your personal data to advertisers or marketing platforms. Data access and retention practices depend on local law and apply only where local law permits. If you're in Surabaya or anywhere
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else in Indonesia, the same policy applies to your account. You may request a copy of your stored data or ask us to close your account and delete your records by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Us About Your Privacy

If you have a question about your data, want to see what we hold, or need to request a correction or deletion, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly.

Live Chat Open the chat icon from your account dashboard. Our team will ask for your registered email before discussing any account or data details with you.

Email Support Send your privacy request to our support address. Include your account email and specify whether you want to access, correct or delete your stored data.

Account Settings Some data preferences — like marketing communication opt-outs — can be changed directly inside your account settings without needing to contact support.

HOW WE PROTECT IT

Data Security and Your Account Rights

We use SSL encryption across all account pages, including the deposit and withdrawal screens where your DANA, OVO or GoPay details are entered. Session tokens expire after a period of inactivity, so your account does not stay open on a shared device. Below are the four areas where your data rights apply most directly.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can block non-essential cookies through your browser settings at any time.

Data Retention

Account records are kept for as long as your account is active and for a period after closure as required by applicable law. You can request deletion once your account is closed.

Third-Party Access

We share data only with payment processors like DANA, OVO and GoPay, and with identity verification services. No data leaves those boundaries for advertising or resale purposes.

Requesting Changes

You have the right to request access, correction or erasure of your personal data. Submit your request through live chat or email and we'll respond within a reasonable timeframe.

Common Questions About Our Privacy Policy

These are the questions we hear most often about data handling, cookies and account records. If your question isn't covered here, contact us through live chat or email and we'll give you a direct answer.

We collect your name, email address, date of birth and contact number at registration. Additional identity documents may be requested during account verification, depending on local requirements.

We store transaction references and wallet identifiers tied to your deposits and withdrawals. We never store your e-wallet PIN or full account password — those stay inside your own wallet app.

Yes. Once your account is closed, you can request deletion of your personal records. Contact our support team by email or live chat with your registered account email to start that process.

We share data only with payment processors and identity verification services needed to run your account. We do not sell or share your data with advertisers or unrelated third parties.

Session cookies keep you logged in during your visit. Analytics cookies help us see which pages are used most. You can block non-essential cookies in your browser settings without losing account access.

We retain records for a period after account closure as required by applicable law in your region. The exact duration depends on local legal obligations and will be explained when you request closure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCumi22 Glossary AccountRegister

How cumi22 Handles Your Personal Information

Contact Us About Your Privacy

Data Security and Your Account Rights

Cookies and Tracking

Data Retention

Third-Party Access

Requesting Changes

Common Questions About Our Privacy Policy

01 What personal data does cumi22 collect when I register?

02 Does cumi22 store my DANA, OVO or GoPay account details?

03 Can I ask cumi22 to delete my personal data?

04 Who does cumi22 share my data with?

05 How does cumi22 use cookies on the site?

06 How long does cumi22 keep my account data after I close my account?

Privacy Policy

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